STGMA — Terms of Service

Effective date: 2026-07-08 Last updated: 2026-07-08

These Terms of Service ("Terms") govern your use of the STGMA website and mobile application (the "Service"), operated by Team STGMA (ABN 26 953 642 734) ("STGMA", "we", "us"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy.

1. What STGMA is (and is not)

STGMA is a platform that connects tattoo clients ("Clients") with tattoo artists ("Artists") for consultations, quotes and bookings, including an AI-assisted consultation feature.

STGMA is not a party to any agreement between a Client and an Artist. The tattoo service, its price, quality, safety, scheduling, deposits and refunds are matters between the Client and the Artist. Artists are independent businesses, not employees, agents or partners of STGMA.

STGMA has no obligation to mediate or resolve disputes between Clients and Artists (including disputes about deposits or refunds), although we may, at our discretion, provide reasonable assistance.

2. Eligibility and accounts

• You must be at least 18 years old to use the Service. By creating an account you confirm you are 18 or older.
• You must provide accurate information and keep your account credentials secure. You are responsible for activity under your account.
• During the beta period, Artist accounts require a valid invite code. Beta access is provided for the period attached to your code and may be extended, modified or ended as described in Section 10.

3. Artist obligations

Artists are solely responsible for:

• holding all licences, registrations, insurance and health-and-safety compliance required to perform tattoo services in their jurisdiction;
• the accuracy of their profile, pricing, availability, deposit and cancellation policies shown on the Service;
• performing their services professionally and lawfully, and handling their own tax obligations.

4. Client acknowledgements

• Quotes and availability shown on the Service are estimates provided by or on behalf of the Artist and may change after in-person assessment.
• Tattooing carries inherent risks (including allergic reactions and infection). Aftercare and any health concerns should be discussed with the Artist and, where appropriate, a medical professional. STGMA does not provide medical advice.

5. AI consultation feature

The Service includes an AI assistant that helps gather consultation details and generate summaries and indicative quotes. AI outputs may be inaccurate or incomplete, are indicative only, and are not binding on STGMA or the Artist until the Artist confirms them. You should not rely on AI outputs as professional, medical or legal advice.

6. Bookings, deposits and payments

6.1 Current model. Deposits and payments for tattoo services are made directly between the Client and the Artist, on the Artist's stated terms (including deposit, cancellation, no-show and refund policies shown in the consultation or booking flow). STGMA does not currently collect or hold funds.

6.2 Future payment facilitation. We may in the future offer a payment facilitation feature under which deposits and/or payments are collected and passed to the Artist via a licensed third-party payment processor engaged by STGMA. If we do, we will give notice within the Service, additional payment terms will apply, and any consents required by law (including for the handling of payment information) will be obtained at that time. STGMA will act as a facilitator only and will not itself provide banking or escrow services.

6.3 Fees. Use of the Service is currently free for Clients. Artist subscription or service fees, if introduced, will be notified in advance.

7. Your content

You retain ownership of the content you submit (messages, images, profile material). You grant STGMA a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display and process that content for the purposes of operating, securing and improving the Service (including its AI features, using de-identified or aggregated data wherever practicable), consistent with our Privacy Policy. You warrant that you have the rights to the content you submit and that it does not infringe anyone's rights.

8. Prohibited conduct

You must not: misuse or attempt to circumvent invite codes or security measures; harvest or scrape data; upload unlawful, infringing or harmful content; harass other users; misrepresent your identity; use the Service to spam; interfere with its operation; or use the Service for any unlawful purpose. Artists must not use Client information obtained through the Service for purposes unrelated to the engagement.

We may remove or disable access to content that we reasonably believe is unlawful, infringing, harmful or in breach of these Terms.

9. Intellectual property

The Service, including its software, design and branding, is owned by STGMA or its licensors. Except for your own content, you may not copy, modify or distribute any part of the Service without our written consent.

10. Beta service, changes and availability

The Service is provided as an early-access beta. Features may change, be interrupted or be discontinued, and data may be reset during the beta where reasonably necessary. We will take reasonable steps to give notice of material changes, and before any planned data reset we will, where reasonably practicable, give you notice and an opportunity to export or save your data. We may suspend or terminate accounts that breach these Terms, misuse invite codes, or create risk for other users, and you may stop using the Service and delete your account at any time.

We may also introduce new features over time, including location-based features (such as finding nearby Artists). If we do, we will complete any registrations required by law, update our Privacy Policy, and collect precise location only with your separate, explicit consent.

11. Consumer guarantees and liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded.

To the extent permitted by law:

• our liability for a breach of a non-excludable guarantee in respect of services is limited (at our option) to resupplying the services or paying the cost of having them resupplied;
• we are not liable for the acts, omissions or services of Artists or Clients, or for the outcome of any tattoo service;
• we are not liable for indirect or consequential loss, loss of profit or loss of data, except to the extent caused by our fraud, wilful misconduct or gross negligence.

12. Indemnity

You indemnify STGMA against claims and losses arising from your breach of these Terms or your unlawful conduct, except to the extent caused by STGMA.

13. Third-party services

The Service relies on third-party providers (hosting, authentication, email, push notifications, AI processing) described in our Privacy Policy. Their availability is outside our control.

14. Changes to these Terms

We may update these Terms. We will post the updated Terms and change the "Last updated" date, and will give reasonable advance notice of material changes (within the Service or by email). If you do not agree to a change, you may stop using the Service and close your account before the change takes effect. Continued use after the effective date constitutes acceptance.

15. App store terms

If you download or use our app from the Apple App Store or Google Play:

• these Terms are between you and STGMA only — not with Apple Inc. or Google LLC, and neither is responsible for the app or its content;
• Apple and Google have no obligation to provide maintenance or support for the app, and are not responsible for addressing any claims relating to the app (including product liability, legal or regulatory compliance, and intellectual property claims);
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you;
• you represent that you are not located in a country subject to a relevant government embargo and are not on any government list of prohibited or restricted parties.

16. Assignment

We may assign or novate these Terms, and our rights and obligations under them, without your consent in connection with incorporating an operating entity, a corporate restructure, or a sale or transfer of the business or the Service, provided your rights under these Terms are not materially reduced. We will give notice of any such transfer. You may not assign these Terms without our written consent.

17. General

• Severability. If any provision of these Terms is found invalid or unenforceable, it will be read down or severed to the minimum extent necessary, and the remaining provisions remain in full force.
• Force majeure. We are not liable for any delay or failure caused by events beyond our reasonable control.
• Entire agreement. These Terms and the Privacy Policy form the entire agreement between you and STGMA regarding the Service.

18. Governing law

These Terms are governed by the laws of Victoria, Australia, and the courts of Victoria have non-exclusive jurisdiction. This does not displace any mandatory consumer protections that apply in your place of residence.

19. Contact

Team STGMA · contact@stgma.id